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Service Level Agreements; Giving meaning and the need for responsibility.
Service level agreements that set out the fundamentals of what the employer does for the employee and in addition, what the employee will do for the employer are at the core of constructive contractual employment contracts.
Staff will be expected to be responsible. To be responsible one needs to have a through understanding of what is expected of you. What you must do (the process) and when ( the system) needs to be understood and in addition if you establish why the role of the employee is important you will give the job meaning. Giving each employee meaning will allow them to understand where they fit in to the operations of the employer.
Operations can be sumarised as inputs producing outputs that have impact and which result in outcomes that give value to the eployer's operations.
Service Level Agreements; Establishing accountability.
Reporting should be a two way street and the SLA ensures that there are no surprises. The employer reports on the health of the business and the employees report on meeting output expectations.
Service Level Agreements; Empowerment.
Motivated staff are "equipped" with the skills needed to perform well in their careers. Career planning lays the foundation for trust between the employer and the employee.
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